Refund policy

Return & Refund Policy

At FOCI Wellness Co., your health, safety, and satisfaction are our highest priorities.

Because our products are intended for personal use and cannot be resold once they have left our facility, all sales are final. For sanitary and hygiene purposes, we are unable to accept returns, exchanges, or offer refunds on any products.

We appreciate your understanding, as this policy helps us ensure every customer receives products that are safe, new, and uncompromised.

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 48 hours of delivery at support@focico.com with your order number and clear photos of the issue. We’ll be happy to review your claim and work with you to make it right.

Thank you for choosing FOCI Wellness Co. and for supporting our small business. We are honored to be part of your wellness journey.