Shipping policy

At FOCI Wellness Co., we take great care in preparing every order to ensure your products arrive safely and beautifully packaged.

Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during product launches, holidays, promotions, or periods of high order volume.

Shipping

We currently ship within the United States.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your package has been shipped, delivery times are determined by the shipping carrier. While we strive to ensure timely delivery, FOCI Wellness Co. is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Lost or Stolen Packages

FOCI Wellness Co. is not responsible for lost, stolen, or delayed packages after they have been marked as delivered by the shipping carrier.

If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly to file a claim. We’re happy to assist by providing any shipping information needed.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

FOCI Wellness Co. is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at support@focico.com. While we’ll do our best to update your order before it ships, we cannot guarantee changes once processing has begun.

Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@focico.com. Include your order number along with clear photos of the product and packaging so we can review the issue and make it right.

Questions?

If you have any questions regarding your order or shipping, we’re here to help.

Email: support@focico.com

Thank you for choosing FOCI Wellness Co. We’re honored to be part of your wellness journey.